1. Acceptance of Terms
1.1 Agreement to Terms
Welcome to Vernova Solution ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "User," or "you") and Vernova Solution, governing your access to and use of our website located at vernovasolution.com and all digital services we provide.
By doing any of the following, you confirm your full acceptance of these Terms:
| Action | Acceptance Trigger |
|---|---|
| Visiting or browsing our website | Implied acceptance of all Terms |
| Submitting a contact or inquiry form | Explicit acceptance of Terms |
| Signing a service agreement or proposal | Full contractual acceptance |
| Making a payment for any of our services | Acceptance of payment and service Terms |
| Communicating with us via email or WhatsApp | Acceptance of communication Terms |
| Using any tool, resource, or content on our website | Acceptance of usage Terms |
1.2 Eligibility
By using our website or services, you confirm that:
- You are at least18 years of age or the legal age of majority in your jurisdiction
- You have the legal authority to enter into a binding agreement on behalf of yourself or your organization
- You are not prohibited by law from accessing or using our services
- All information you provide to us is accurate, complete, and truthful
1.3 Updates to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes take effect immediately upon being posted on our website. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. We recommend reviewing this page regularly.
2. Services We Provide
2.1 Overview of Our Services
Vernova Solution is a full-service digital agency offering the following professional services to businesses and individuals worldwide:
| Service | Description |
|---|---|
| Website Design & Development | Custom website design, development, landing pages, and e-commerce stores |
| Search Engine Optimization (SEO) | On-page SEO, off-page SEO, technical SEO, local SEO, and keyword strategy |
| Social Media Marketing (SMO) | Social media management, content creation, paid campaigns, and growth strategies |
| Graphic Design & Branding | Logo design, brand identity, social media creatives, and marketing materials |
| Business Automation | CRM automation, WhatsApp bots, lead pipeline setup, and workflow automation |
| Visual Effects (VFX) | Motion graphics, video editing, reels, animations, and visual content production |
| Digital Advertising | Google Ads, Meta Ads, LinkedIn Ads, and paid performance marketing campaigns |
| Content Writing | SEO-optimized website content, blog writing, and marketing copy |
2.2 Service Customization
All services are tailored to each client's specific requirements. Final deliverables, timelines, scope of work, and pricing are agreed upon in a separate Service Agreement, Proposal, or Project Brief before work begins.
2.3 Service Availability
- We operate Monday to Saturday, 10:00 AM – 7:00 PM IST
- Support is available via email, WhatsApp, and phone during business hours
- We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice
2.4 No Guarantee of Specific Results
While we apply industry best practices and our best professional expertise to every project, we do not guarantee specific outcomes such as a particular Google ranking position, a set number of leads, or a fixed revenue target, as these depend on multiple factors beyond our control including market conditions, algorithm changes, and client input.
3. User Responsibilities & Conduct
3.1 Client Responsibilities
As a client or user of our services, you agree to:
| Responsibility | Details |
|---|---|
| Provide Accurate Information | Supply correct, complete, and up-to-date business information, content, and assets required for project completion |
| Timely Communication | Respond to our team's queries, feedback requests, and approval requests within 3–5 business days to avoid project delays |
| Content Ownership | Ensure that all content, images, logos, and materials you provide to us are owned by you or legally licensed for use |
| Timely Payments | Make payments on time as per the agreed payment schedule or invoice due dates |
| Respectful Communication | Communicate with our team respectfully and professionally at all times |
| Access & Credentials | Provide necessary access to hosting accounts, CMS platforms, social media accounts, or other tools required to complete the project |
| Review & Approval | Review all deliverables promptly and provide written approval or revision requests within the agreed timeframe |
| Compliance with Laws | Ensure your business, content, and digital presence comply with all applicable local, national, and international laws |
3.2 Prohibited Activities
You agree that you will NOT use our website or services to:
- Upload, publish, or share illegal, harmful, defamatory, or offensive content
- Infringe upon the intellectual property rights of any third party
- Engage in spam, phishing, or fraudulent communications or activities
- Promote hate speech, violence, discrimination, or unlawful activities
- Attempt to hack, disrupt, or gain unauthorized access to our systems, servers, or databases
- Use our services for any multi-level marketing, Ponzi schemes, or illegal business models
- Misrepresent your identity, affiliation, or authority
- Violate any applicable laws or regulations in your jurisdiction or ours
3.3 Consequences of Violation
We reserve the right to immediately suspend or terminate your access to our services without refund if you violate any of the above prohibited activities or any other provision of these Terms.
4. Payments, Pricing & Refund Policy
4.1 Pricing & Quotations
| Item | Policy |
|---|---|
| Custom Pricing | All project prices are quoted individually based on scope, complexity, and timeline |
| Written Quotes | All pricing is provided in a formal written proposal or invoice before work begins |
| Price Changes | Scope changes or additional requests may result in revised pricing with your prior approval |
| Currency | All pricing is quoted in Indian Rupees (INR) unless otherwise agreed in writing |
| Taxes | Applicable GST (18%) will be added to all invoices as required by Indian law |
4.2 Payment Schedule
| Project Size | Payment Terms |
|---|---|
| Small Projects (under ₹25,000) | 100% payment upfront before work begins |
| Medium Projects (₹25,000 – ₹1,00,000) | 50% advance + 50% upon project completion |
| Large Projects (above ₹1,00,000) | 40% advance + 40% at mid-point + 20% upon delivery |
| Monthly Retainer Services | 100% payment due on or before the 1st of each month |
4.3 Payment Methods
We accept the following payment methods:
- Bank Transfer / NEFT / RTGS / IMPS
- UPI (Google Pay, PhonePe, Paytm)
- Razorpay Payment Gateway (Cards, Net Banking, Wallets)
- PayPal (for international clients)
- Stripe (for international clients)
4.4 Late Payment Policy
| Scenario | Consequence |
|---|---|
| Payment overdue by 7 days | Friendly reminder sent via email and WhatsApp |
| Payment overdue by 15 days | Work on the project is paused until payment is cleared |
| Payment overdue by 30 days | Project may be cancelled; advance payment is non-refundable |
| Payment overdue by 60+ days | Legal action or debt recovery proceedings may be initiated |
4.5 Refund Policy
| Situation | Refund Policy |
|---|---|
| Cancellation before work starts | 100% refund of advance payment minus any administrative fees |
| Cancellation after work has begun | Partial refund based on work completed; advance is generally non-refundable |
| Project completed & approved | No refund applicable once final deliverables are approved and delivered |
| Dissatisfaction with work | We offer unlimited revisions within the agreed scope before final delivery |
| Duplicate payment made | 100% refund of the duplicate amount within 7–10 business days |
We are committed to client satisfaction and will always work with you to resolve concerns before any cancellation or refund is considered.
5. Intellectual Property Rights
5.1 Ownership of Deliverables
| Scenario | Ownership |
|---|---|
| Upon full payment received | All final deliverables (website, designs, content) are fully transferred to the client |
| Before full payment | All work remains the intellectual property of Vernova Solution |
| Source files | Provided to client only if specifically agreed upon in writing |
| Third-party assets | Licensed stock images, fonts, or plugins remain subject to their original license terms |
5.2 Our Intellectual Property
All content on our website — including but not limited to our logo, brand name, written content, design elements, graphics, code, and service descriptions — is the exclusive intellectual property of Vernova Solution and is protected under Indian and international copyright and trademark laws.
You may NOT:
- Copy, reproduce, or redistribute our website content without written permission
- Use our brand name, logo, or identity for any commercial or personal purpose
- Claim ownership of any of our original work, templates, or methodologies
5.3 Portfolio & Case Study Rights
By engaging our services, you grant us the non-exclusive right to:
- Display your completed project in our portfolio, website, and social media profiles
- Reference your business name as a client in our marketing materials and case studies
- Use project screenshots or results for promotional purposes
If you wish to keep your project confidential, please notify us in writing before the project begins and we will honor your request with a Non-Disclosure Agreement (NDA).
5.4 Client-Provided Content
You confirm that all content, images, logos, trademarks, and materials you provide to us for use in your project:
- Are owned by you or legally licensed for the intended use
- Do not infringe any third-party intellectual property rights
- Comply with all applicable laws and regulations
You agree to indemnify and hold us harmless from any claims, damages, or legal costs arising from your use of content that violates third-party rights.
6. Limitation of Liability & Disclaimers
6.1 Disclaimer of Warranties
Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to:
| Disclaimer | Details |
|---|---|
| No Guarantee of Uninterrupted Service | We do not guarantee our website or services will always be available, error-free, or uninterrupted |
| No Guarantee of Specific Results | We cannot guarantee specific search rankings, lead numbers, revenue growth, or social media followers |
| Third-Party Changes | We are not responsible for changes in Google algorithms, social media platform policies, or third-party tool functionality that may affect your results |
| External Links | We are not responsible for the content, accuracy, or privacy practices of any third-party websites linked from our site |
| Virus & Security | While we take security seriously, we cannot guarantee our website is entirely free from viruses or malicious code |
6.2 Limitation of Liability
To the maximum extent permitted by applicable law:
- Our total liability to you for any claim arising from these Terms or our services shall not exceed the total amount you paid us for the specific service giving rise to the claim
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages including loss of profits, loss of data, loss of business opportunity, or business interruption
- We shall not be liable for delays caused by factors outside our control including client delays, third-party failures, internet outages, or force majeure events
6.3 Indemnification
You agree to indemnify, defend, and hold harmless Vernova Solution and its team members from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:
- Your violation of these Terms and Conditions
- Your use or misuse of our website or services
- Content you provided that infringes third-party rights
- Your violation of any applicable law or regulation
6.4 Force Majeure
We shall not be held liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, internet infrastructure failures, power outages, or any other force majeure event.
7. Termination & Suspension of Services
7.1 Termination by Client
You may terminate your engagement with us at any time by providing written notice via email to info@vernovasolution.com. The following conditions apply:
| Termination Stage | Policy |
|---|---|
| Before project starts | Full refund minus admin/processing fees (if any) |
| During project | You pay for work completed to date; advance may be non-refundable |
| Monthly retainer | Minimum 30 days written notice required before cancellation |
| Upon termination | All completed deliverables paid for will be handed over to you |
7.2 Termination by Us
We reserve the right to immediately suspend or terminate your account and services without prior notice or refund if:
| Reason | Details |
|---|---|
| Non-Payment | You fail to make payment within the agreed timeline |
| Terms Violation | You violate any provision of these Terms and Conditions |
| Illegal Activity | Your business or requested services involve illegal or unethical activities |
| Abusive Behavior | You engage in harassment, threats, or abusive conduct toward our team |
| False Information | You provided materially false or misleading information to us |
| Chargebacks | You initiate an unjustified payment dispute or chargeback |
7.3 Effect of Terminatio
Upon termination of services:
- All outstanding invoices become immediately due and payable
- We will deliver all completed and paid-for work to you within 7 business days
- Unpaid work remains the property of Vernova Solution
- We may retain copies of project files for our internal records for up to 2 years
- Any confidentiality obligations survive termination and remain in full effect
7.4 Suspension of Services
We may temporarily suspend services (without terminating the agreement) in the following situations:
- Pending payment of overdue invoices
- Awaiting client-provided content, feedback, or approvals
- Technical issues requiring resolution before work can proceed
- Force majeure events outside our control
8. Governing Law & Contact Information
8.1 Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India, specifically:
| Law | Applicability |
|---|---|
| Indian Contract Act, 1872 | Governs the formation and enforcement of our service agreements |
| Information Technology Act, 2000 | Governs digital services, electronic contracts, and data protection |
| Digital Personal Data Protection Act, 2023 | Governs collection, storage, and processing of personal data |
| Consumer Protection Act, 2019 | Protects client rights in service-related disputes |
| Copyright Act, 1957 | Governs intellectual property rights over our creative work |
Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to mediation or arbitration before any court proceedings are initiated.
The courts of India shall have exclusive jurisdiction over any legal dispute arising from these Terms.
8.2 Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
8.3 Entire Agreement
These Terms and Conditions, together with any signed Service Agreement, Proposal, or Non-Disclosure Agreement, constitute the entire agreement between you and Vernova Solution and supersede all prior oral or written communications regarding our services
8.4 Contact Us
For any questions, concerns, or legal notices regarding these Terms and Conditions, please contact us:
Vernova Solution
📞 Phone: +44 7404 746657
📧 General Inquiries: info@vernovasolution.com
💬 WhatsApp: +44 7404 746657
🌐 Website: www.vernovasolution.com
⏰ Response Time: We aim to respond to all privacy-related queries within 2–3 business days.
