Privacy Policy

Welcome to our privacy policy!

Welcome to Vernova ("we," "our," or "us"). We are a professional digital services company offering Website Design & Development, Search Engine Optimization (SEO), Social Media Marketing (SMO), Graphic Design, Business Automation, and related IT services to clients across India and worldwide.

We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you:

• Visit our website at www.vernovasolution.com
• Use any of our digital services
• Contact us through our website, email, phone, or social media
• Subscribe to our newsletter or marketing communications

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns.

Data Collection:

We collect information from you in the following ways:

1. Information You Provide Directly - We collect personal information that you voluntarily provide to us when you:
   • Fill out a contact form or inquiry form on our website
   • Request a free consultation or project quote
   • Send us an email or reach out via WhatsApp
   • Subscribe to our newsletter or email updates
   • Purchase or engage our services
   • Participate in surveys, feedback forms, or promotions
   • Interact with us on social media platforms
2. Information Collected Automatically - When you visit our website, we automatically collect certain technical data through cookies, log files, and analytics tools, including:
   • Your IP address and approximate geographic location
   • Browser type and version (Chrome, Safari, Firefox, etc.)
   • Device type (desktop, mobile, tablet)
   • Operating system details
   • Pages you visit and time spent on each page
   • Links and buttons you click
   • The referring website that brought you to our site
   • Date and time of your visit
3. Information from Third Parties - We may also receive information about you from third-party sources, such as:
   • Social media platforms (Facebook, Instagram, LinkedIn) when you interact with our pages or ads
   • Google Analytics and similar tracking tools
   • Business partners or referral sources
   • Payment processors when you make a transaction

Types of Data We Collect:

The following categories of personal data may be collected, stored, and processed:

1. Identity Data: Full name, username, company name
2. Contact Data: Email address, phone number, WhatsApp number, mailing address
3. Technical Data: IP address, browser type, device info, cookies, session data
4. Usage Data: Pages visited, clicks, time on site, referral source
5. Financial Data: Billing address, payment details (processed securely via third parties)
6. Communication Data: Emails, messages, chat logs, feedback forms
7. Marketing Data: Email subscription preferences, campaign responses
8. Project Data: Business requirements, project briefs, content, brand assets shared with us

Note: We do NOT collect sensitive personal data such as national ID numbers, medical records, biometric data, or information about children under 13 years of age. If you believe we have accidentally collected such data, please contact us immediately.

Use of Data:

We use the information we collect for the following legitimate purposes:

• Process your service requests, inquiries, and project requirements
• Communicate project updates, timelines, and deliverables
• Create, manage, and deliver websites, designs, SEO strategies, and other digital services

• Analyze how visitors use our website to improve user experience
• Identify bugs, technical issues, and areas of improvement
• Develop new services and features based on user behavior and demand

• Respond to your inquiries, support requests, and feedback
• Send project updates, invoices, and important account information
• Share newsletters, blog updates, and relevant industry tips (only with your consent)

• Send promotional offers, service announcements, and special deals (opt-in only)
• Run retargeting ads on platforms like Google and Meta (Facebook/Instagram)
• Analyze the effectiveness of our marketing campaigns

• Comply with applicable laws, regulations, and legal obligations
• Detect, prevent, and investigate fraud or unauthorized activity
• Protect the rights, property, and safety of our business and clients
• Maintain business records for accounting and tax purposes

We will never sell, rent, or trade your personal data to third parties for their marketing purposes.

Third-Party Services:

To operate effectively and deliver high-quality services, we work with trusted third-party tools and platforms. These third parties may have access to certain personal data as required to perform their functions.

• Google Analytics — Website traffic and user behavior analysis. See Google's Privacy Policy.
• Google Search Console — Website performance monitoring
• Facebook Pixel — Social media ad performance tracking
• Hotjar (if used) — Heatmaps and session recordings

• Mailchimp / Brevo — Email newsletter management
• WhatsApp Business API — Customer communication and automation
• Google Workspace (Gmail) — Business email communication
• Meta Business Suite — Social media management and advertising. See Meta's Data Policy.

• Razorpay / PayPal / Stripe — Secure online payment processing (We do not store your full card details on our servers. All payment data is handled directly by our secure payment partners.)

• Web Hosting Providers — Server hosting and website deployment
• Cloudflare — Website security, CDN, and performance optimization. Cloudflare's Privacy Policy.
• WordPress / Shopify — Website platforms and e-commerce solutions

• Google Drive / Dropbox — Secure file sharing and storage
• Slack / Zoom — Internal team and client communication

All third-party service providers are required to handle your data securely and in compliance with applicable privacy laws. We do not allow them to use your data for their own independent marketing purposes.

User Rights:

As a user, you have the following rights regarding your personal data:

• You have the right to request a copy of all personal data we hold about you at any time.

• You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

• You have the right to request that we delete your personal data from our records. We will comply unless we are legally required to retain certain information.

• You have the right to object to how we process your personal data, particularly for direct marketing, analytics, or profiling purpose

• If you have given us consent to process your data (e.g., for newsletters or marketing), you can withdraw that consent at any time by clicking "Unsubscribe" in our emails or contacting us directly.

• You have the right to receive your personal data in a structured, machine-readable format and transfer it to another service provider if you choose.

• You have the right to request that we temporarily stop processing your personal data while a complaint or concern is being resolved.

To exercise any of the above rights, please contact us at:

📧 privacy@vernovasolution.com

We will respond to all valid requests within 30 business days. We may need to verify your identity before processing your request to ensure your data is protected.

Security Measures:

We take the security of your personal information extremely seriously. We implement industry-standard technical, administrative, and physical security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS Encryption — All data transmitted between your browser and our website is encrypted using HTTPS protocol
• Firewall Protection — Our servers are protected by enterprise-grade firewalls
• Secure Password Policies — All internal systems require strong, unique passwords with multi-factor authentication (MFA)
• Regular Software Updates — All plugins, themes, and systems are regularly updated to patch vulnerabilities
• DDoS Protection — Our websites and servers are protected against distributed denial-of-service attacks

• Personal data is stored on secure, access-controlled servers
• Access to personal data is strictly limited to authorized team members who need it to perform their job
• All team members are trained on data privacy best practices and confidentiality obligations

• We do not store credit/debit card numbers or CVV codes on our servers
• All financial transactions are processed through PCI-DSS compliant payment gateways

In the unlikely event of a data breach that may affect your personal data, we will:

• Notify affected users within 72 hours of becoming aware of the breach
• Take immediate steps to contain and resolve the breach
• Report the incident to relevant regulatory authorities if required by law

Contact Information:

Have more questions? Contact our team directly, or read our Terms of Service for the full picture of how we work together.

Vernova Solution
📞 Phone: +44 7404 746657
📧 General Inquiries: info@vernovasolution.com
💬 WhatsApp: +44 7404 746657
🌐 Website: www.vernovasolution.com
⏰ Response Time: We aim to respond to all privacy-related queries within 2–3 business days.